Mountains Into Molehills

Author: Brian A Martin MSc CTA  MBACP UKCP Registered
www.brianamartin.co.uk  

Mountains Into Molehills aims to build understanding of self and others. It integrates relevant theory with practical step by step guides to coping with stressful situations, and handling difficult situations assertively.

Chapter Four - Conflict

Part A  Of interest to everyone    

1.  Conflict – A typical escalation         
2.  Aspects of the way we are which cause conflict      
3. Unconscious internal processes leading to conflict      
4. Building Rapport        

Part B Additional Material For Managers

5. Communication Styles Theory      
6.  Personality factors       
7. Approaches to resolving conflict     
8. How Mediation works      
9. Causes of conflict in organisations     
10 Rapport for managers      
11. Emotional Intelligence     
12. Negotiation Skills       
13.  Negotiating Styles      
14. Dirty tricks       
15. Reading list       

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