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Click Here to Read 'Difficult Conversations'.
Mountains Into Molehills

Author: Brian A Martin MSc CTA MBACP UKCP Registered
 www.brianamartin.co.uk  
Mountains Into Molehills aims to build understanding of self and others. It integrates relevant theory with practical step by step guides to coping with stressful situations, and handling difficult situations assertively.

Chapter Eight - Difficult Conversations

1. The Decision – To have that difficult conversation or not  
2. Preparation for that difficult conversation     
3. On the day         
4. Complaining Customers      
5. When the difficult conversation is with your boss   
6. Using The Stuck Record       
7. The Three Step Sequence In Saying 'No'     
8. How To Safely Express The Way You Feel:
9. How to Ask Assertively For What You Want     
10. How To Calm Down An Angry Person     
11. When You Are Angry With The Other Person
12. And The Other Person Is Angry Too      
13. How To Give Negative Feedback Positively     
14. Challenging Gently        
15. When On The Receiving End Of Criticism      
16. Reading        


About the author: Brian Martin provides face to face Counselling, Coaching, and Mediation services to clients. He is located in Hinckley, Leicestershire, UK - on the border with Warwickshire and midway between Leicester and Coventry.  He also provides Telephone Counselling & Coaching.
                       To visit Brian’s home website page at www.brianamartin.co.uk simply click this link

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